Legal
Terms and Conditions
These terms apply when you use the Bayatna website at bayatna.com and the Bayatna app to find and book home and personal services in Qatar. The Services are operated by Bayatna Services LLC, Doha, State of Qatar. By creating an account or making a booking, you agree to these terms, our Privacy Policy and our Refund and Cancellation Policy.
1. What Bayatna does
Bayatna is a platform that connects customers with independent professionals and shops (“pros”) for services including AC repair, plumbing, home cooking, deep cleaning, appliance repair, handyman work, house help, babysitting, electrical work, packing and moving, salon, barbershop, makeup, nail, pet grooming, and spa and massage services. Every pro is verified before going live: we check their Qatar ID, licences or Commercial Registration and payout details.
Pros are independent businesses or self-employed professionals, not employees of Bayatna. The pro is responsible for performing the service. Bayatna is responsible for running the platform, taking payment, handling support, and the commitments in these terms.
2. Your account
- You must be 18 or older and give accurate details, including a mobile number you can be reached on.
- Keep your login secure. You are responsible for bookings made from your account.
- You can delete your account at any time (see the Delete your account page).
3. Bookings and prices
- Before you confirm, the app shows the service, the price or price range in Qatari riyals (QAR), any visit or call-out fee, and the time slot.
- For repairs, the final price may depend on what the pro finds. The pro must tell you the cost of extra work or parts and get your approval in the app before doing it. You never pay for work you didn’t approve.
- A booking is confirmed when you receive a confirmation in the app.
- Prices include any applicable taxes unless shown otherwise.
4. Payment
You pay through the app using the payment methods offered, or in cash where the app allows it. Card payments are processed by our licensed payment provider. Bayatna issues an electronic receipt for every completed booking. Please do not pay pros outside the app: payments outside the app are not covered by our support or refund commitments.
5. Cancellations and refunds
Cancellations, no-shows and refunds are covered by our Refund and Cancellation Policy, which forms part of these terms. Nothing in these terms limits your rights under Qatar’s Consumer Protection Law (Law No. 8 of 2008).
6. Your responsibilities
- Give an accurate address and description of the job, and make sure someone aged 18 or over is present for home visits.
- Provide safe access to the work area, and tell us about pets, hazards or building rules in advance.
- Treat pros with respect. Harassment, discrimination or unsafe behaviour leads to account suspension.
- For babysitting, you remain responsible for your children and must share any health, allergy or safety information the sitter needs.
7. Quality and complaints
If something isn’t right, report it in the app or to info@bayatna.com within 48 hours of the job. We’ll investigate and, where the work was faulty, arrange for it to be redone at no cost or refund you as described in our refund policy. Rate your pro after each job; ratings help keep quality high.
8. Safety and conduct
In an emergency, call 999. Report any safety concern about a pro or a customer to us straight away. We may suspend accounts while we investigate.
9. Liability
We take reasonable care in verifying pros and running the platform. To the extent Qatari law allows, Bayatna is not liable for indirect or consequential loss. Where we are liable for a booking, our liability is limited to the amount you paid for that booking, except where the law does not allow this limit, for example for death or personal injury caused by negligence, or fraud. Damage caused by a pro should be reported within 48 hours so that we can help you claim from the pro or their insurer.
10. Using the platform fairly
Don’t misuse the Services: no fake bookings or reviews, no attempts to break security, no scraping, and no arranging to bypass the platform with a pro you met through Bayatna. All content and branding on the Services belong to Bayatna Services LLC or its licensors.
11. Changes and ending the service
We may update these terms. We’ll post the new version here and tell you in the app if a change is significant. We may suspend or close an account that breaks these terms; you can close yours at any time.
12. Law and disputes
These terms are governed by the laws of the State of Qatar, including Decree Law No. 16 of 2010 on Electronic Commerce and Transactions. If we can’t resolve a complaint together, you can contact the Consumer Protection Department of the Ministry of Commerce and Industry, and disputes may be brought before the competent courts of Qatar.
13. Contact
Bayatna Services LLC, Doha, State of Qatar. Email info@bayatna.com, phone or WhatsApp +974 6641 0799. More ways to reach us are on our Contact page.