Legal
Refund and Cancellation Policy
This policy explains what happens when a booking made through Bayatna is cancelled, missed, or doesn’t go as expected. It is part of our Terms and Conditions and does not limit your rights under Qatar’s Consumer Protection Law (Law No. 8 of 2008), including your right to have a faulty service repeated or your money returned.
1. If you cancel
| When you cancel | What you pay |
|---|---|
| 6 hours or more before the booked time | Nothing. Full refund of anything paid. |
| Less than 6 hours before | A late cancellation fee of 25% of the booking price, up to QAR 50. |
| After the pro has arrived, or you’re not available at the address | The visit or call-out fee shown at booking, or up to 50% of the booking price if no visit fee applies. |
Packers and movers, deep cleaning and other bookings that reserve a team or a vehicle for half a day or more may show a different cancellation window at checkout. The window shown when you book is the one that applies.
2. If your pro cancels or doesn’t arrive
- If the pro cancels, or is more than 30 minutes late without telling you, you can cancel for free and get a full refund.
- We’ll offer you another verified pro for the same or the next available slot.
3. If you’re not happy with the work
- Report it within 48 hours of the job, in the app or to info@bayatna.com, with photos if you can.
- We’ll review it with you and the pro, normally within 2 business days.
- If the work was faulty or not as booked, we’ll arrange for it to be redone at no cost, or give you a full or partial refund if a redo isn’t practical or you prefer one.
- Repairs carry a 30-day workmanship guarantee on the work done. Parts are covered by the manufacturer’s warranty.
4. What isn’t refundable
- Parts or materials that you approved and that were installed or used, unless they were faulty.
- Extra work you approved in the app and that was done properly.
- Payments made outside the Bayatna app.
5. How refunds are paid
Approved refunds go back to the original payment method. We start the refund within 2 business days of approval; banks usually take 7 to 14 business days to show it on your statement. Cash payments are refunded by bank transfer or as Bayatna credit, whichever you prefer.
6. Contact
Email info@bayatna.com or call or WhatsApp +974 6641 0799 with your booking number. If we can’t resolve your complaint, you can contact the Consumer Protection Department of the Ministry of Commerce and Industry.