Legal
Partner Terms
These terms apply to professionals and shops (“partners”) who apply to and join the Bayatna Partner Programme run by Bayatna Services LLC. When you submit an application you agree to these terms and to our Privacy Policy. A separate partner agreement with commission and payout details is shared with you when your application is accepted.
1. Applying and verification
- You must be 18 or older and legally allowed to work in, or run a business in, Qatar.
- You agree to give true, complete information and real documents: your Qatar ID, a selfie, your trade or professional licence, your Commercial Registration if you are a shop, and your payout bank details.
- Our team checks every application by hand. We may call you, ask for more documents through a secure upload link, or visit your shop. We may accept or decline an application at our discretion and will tell you by email.
- Submitting false information or documents ends your application or partnership immediately and may be reported to the authorities.
2. After you’re accepted
When your application is accepted we email you to confirm. When your partner profile is set up and live in the Bayatna OPS app, we email you your Vendor ID and a temporary password. Change the password the first time you sign in and never share it.
3. Your relationship with Bayatna
You are an independent business or self-employed professional, not an employee of Bayatna. You decide when you’re available and which jobs to accept. You are responsible for holding valid licences, permits and insurance for your trade, and for your own tax and legal obligations.
4. Doing the work
- Arrive on time, do the work to a professional standard, and follow safety rules and building regulations.
- Quote extra work or parts in the app and get the customer’s approval before doing it.
- Respect customers’ homes, privacy and property. Don’t share or keep customer details beyond what the job needs.
- Take payment only through the Bayatna app or as the app instructs. Don’t ask customers to book or pay you outside the platform.
5. Payouts
We pay your earnings, minus the commission agreed in your partner agreement, to the IBAN you gave us. Keep your bank details up to date. We may hold a payout while we investigate a complaint, a refund or suspected fraud.
6. Ratings, quality and removal
Customers rate every job. We may pause or remove partners with repeated complaints, low ratings, no-shows, unsafe behaviour or breaches of these terms. We’ll tell you why, and you can reply before a final decision unless there is a safety risk.
7. Your data
We use your documents only to verify you and run the partnership, store them privately, and limit access to our verification team. Customers never see your ID or bank details. Our Privacy Policy explains how long we keep them and your rights under Qatar’s Personal Data Privacy law.
8. Leaving
You can leave the programme at any time by emailing info@bayatna.com after finishing the jobs you’ve accepted. Earnings owed to you are paid out in the next payout cycle.
9. Law
These terms are governed by the laws of the State of Qatar, and disputes are subject to the competent courts of Qatar.