Privacy Policy

Last updated: November 2026

This policy explains how Bayatna Services LLC (“Bayatna”, “we”, “us”) collects, uses, shares and protects personal data when you use the Bayatna websites at bayatna.com and bayatna.app (including the Partner Programme application), the Bayatna customer app, and the Bayatna OPS partner app (together, the “Services”). We process personal data in line with Qatar’s Law No. 13 of 2016 on the Protection of Personal Data Privacy (PDPPL) and the guidelines issued under it.

1. Who we are

Bayatna Services LLC is the controller of your personal data. Contact us about privacy at info@bayatna.com or +974 6641 0799. Our address is Doha, State of Qatar.

2. What we collect

Customers

• Account details: name, mobile number, email address and preferred language.
• Booking details: the services you book, your service address and location pin, access notes, dates and times, photos you choose to share about the job, and messages with your pro.
• Payment details: payment method type and transaction records. Card numbers are handled by our licensed payment provider; we do not store full card numbers.
• Ratings and reviews you leave for pros.

Partners (pros and shops)

• Application details: name, mobile, email, nationality, date of birth, services, experience, areas served, languages, and shop name and area for shops.
• Verification documents: Qatar ID number, expiry and photos of both sides, a selfie, trade or professional licences, Commercial Registration, certificates and work photos.
• Payout details: account holder name, bank and IBAN.
• Work records: jobs accepted and completed, ratings, earnings and, while you are on a job, your location.

Everyone

• Device and usage data: app version, device type, operating system, IP address, crash logs and the pages and screens you use.
• Messages you send through our contact form, email, phone or WhatsApp.

3. How we use it, and why we’re allowed to

• To provide the Services (match bookings, share the details a pro needs to do the job, process payments and payouts): because it is necessary to perform our contract with you.
• To verify partners (check identity, licences and bank details before a partner goes live): to keep customers safe and to meet our legal obligations, and with the partner’s consent given in the application.
• To support you and resolve complaints, refunds and disputes: to perform our contract and for our legitimate interests.
• To keep the Services secure, prevent fraud and enforce our terms: for our legitimate interests and to meet legal obligations.
• To improve the Services using aggregated usage data: for our legitimate interests.
• To send offers and updates: only with your consent, which you can withdraw at any time using the unsubscribe link or app settings.

Data such as Qatar ID details and biometric selfies is treated as sensitive. We use it only to verify partners and we restrict access to a small verification team.

4. Who we share it with

• Between customers and pros: when you book, your pro sees your first name, service address, location pin and job details. Customers see a pro’s first name, photo, rating and verified badges. Partners’ ID documents and bank details are never shown to customers.
• Service providers who work for us under contract: hosting (Hostinger), email delivery, payment processing, maps, SMS and app analytics. They may only use the data to provide their service to us.
• Authorities, when Qatari law requires it or to protect someone’s safety.
• A buyer or successor, if Bayatna is reorganised, merged or sold, under the same protections.

We do not sell personal data.

5. Transfers outside Qatar

Some of our service providers store or process data outside Qatar. When that happens we use providers with appropriate safeguards and contracts that protect your data to the standard required by the PDPPL.

6. How long we keep it

• Customer accounts: while your account is open, then up to 90 days to settle open bookings and disputes.
• Partner applications that are rejected or withdrawn: up to 12 months, then deleted.
• Active partner records and verification documents: while the partner is active, and up to 2 years afterwards for safety and dispute purposes.
• Invoices, payment and payout records: as long as Qatari tax and commercial law requires, typically up to 10 years.

7. How we protect it

We use encrypted connections (HTTPS), store partner documents in a private area that is not publicly reachable, limit access to staff who need it, record who views sensitive details, and mask ID and bank numbers in emails. No system is perfectly secure; if a breach affects your data, we will notify you and the competent authority as the PDPPL requires.

8. Your rights

Under the PDPPL you can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct data that is inaccurate or incomplete;
• delete your data when we no longer need it or when you withdraw consent;
• stop or restrict processing, including withdrawing consent and opting out of marketing;
• be told about any breach that affects your data.

Email info@bayatna.com. We may ask you to confirm your identity from the mobile number on your account. We reply within 30 days. If you’re not satisfied, you can complain to the National Cyber Governance and Assurance Affairs at the National Cyber Security Agency, the authority responsible for personal data protection in Qatar.

9. Deleting your account and data

You can delete your account in the app under Profile → Settings → Delete account, or by submitting the form on our Delete your account page. We confirm the request from your registered mobile number and complete it within 30 days. Records we must keep by law, such as invoices, are kept for the period above and then deleted.

10. Children

The Services are for adults aged 18 and over. Babysitting bookings are made by parents or guardians, who provide any details about their children and are responsible for them. We do not knowingly create accounts for children.

11. Cookies and similar technology

Our website uses essential cookies to keep you signed in and keep forms secure, and may use analytics to understand which pages are useful. Our apps use similar storage on your device. You can clear cookies in your browser settings; essential features may stop working.

12. Changes to this policy

We’ll post any changes on this page and update the date at the top. If a change is significant, we’ll tell you in the app or by email before it takes effect.